Privacy Policy

1. Information We Collect

Information You Provide

When you register for an account or use our services, we may collect:

• Account Information: Name, email address, business name, and contact details
• Business Information: Business type, location, and loyalty program settings
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Communications: Messages you send us, support requests, and feedback

Information Collected Automatically

When you access our website or services, we automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, and interaction patterns
• Log Data: IP address, access times, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalise and improve your experience
• Send promotional communications (with your consent, where required)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These include:

Essential Cookies

These are necessary for the website to function properly and cannot be disabled. They include cookies for security, authentication, and core functionality.

Analytics Cookies

With your consent, we use Google Analytics to understand how visitors interact with our website. These cookies collect anonymised information about page views and user behaviour.

You can manage your cookie preferences at any time through our cookie settings. Visit our Cookie Preferences to update your choices.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (payment processors, hosting providers, analytics services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centres with physical security controls

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information in certain circumstances
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: